Ground Operations Management
An exciting and innovative airport world awaits you.

Course Outline

Efficiency is the name of the game in ground operations. A number of partners come together in a relatively small footprint on the apron and working collaboratively while adhering to establish procedures takes real expertise. Learn how to control and supervise an airline station in a self-handled or outsourced environment.

The course in Ground Operations Management is designed by industry experts and reflects the provisions in IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM)

Learner’s Profile

  • Airlines, ground handling providers
  • Ground operations professionals supervisory level

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Course Objectives

Upon completing the course, you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues.
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices.
  • Motivate staff and effectively monitor their performance.
Entry Qualification

Suitable for: Graduates | Working Professionals

Career Opportunities
  • Airline Passenger Service Staff
  • Ground Handling Agents’ passenger service staff
  • Airport operators staff providing passenger services
  • Anyone wishing to start a career as a Station Manager
Next steps

This course is a step toward earning an IATA Diploma in: Airport Operation Foundation Diploma

Course Duration
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