Foundation Diploma in Travel & Tourism

An exciting and innovative tourism world awaits you.

Course Outline

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation, and tour products and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs.

Learner’s Profile

This course is designed for:

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

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Course Objectives

Upon completing the course, you will have the skills to

  • Advise customers on passport and visa requirements as well as on the travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises, and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents.
Key Topics
  • The Travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The GDS system functionality (Amadeus/Galileo/Sabre ) any one system.
Course content
  • Module 1: The Travel and Tourism Industry and the Travel Professional
  • Module 2: Geography in Travel Planning
  • Module 3: Travel Formalities
  • Module 4: Air Transport Essentials
  • Module 5: Land Transport: Introduction to Passenger Rail
  • Module 6: Land Transport: Car & Camper
  • Module 7: Hotel Products and Services
  • Module 8: Water Transport: Ferries & Cruise
  • Module 9: Tour Packages
  • Module 10: Serving the Travel Customer
  • Module 11: Electronic Booking Tools (Amadeus/Galileo/Sabre)
  • Module 12: Fundamental in Air Fares & Ticketing
  • Module 13: Technology in Travel: Distribution and Airline Retailing with NDC
Entry Qualification
  • Suitable for: Undergraduates | Graduates | Working Professionals
  • Minimum Education Requirement: Grade 10, O-Level or equivalent
Career Opportunities

Travel Agencies | Airlines | Aviation | Hotels | MNCs Travel Departments

Next steps

This course is a step toward earning an IATA Diploma in: Diploma in Travel & Sales Operation

Course Duration
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