Cabin Crew
Prepare yourself to start career as an Airline Cabin Crew Member
Course Outline
Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
The course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.
Learner’s Profile
- This is an entry-level course for aspiring Cabin Crew
- Customer service professionals
Course Objectives
Upon completing the course, you will acquire the following core skills:
- Understand the cabin crew profession, its origins, and current practices.
- Identify aircraft types and relevant cabin crew functions
- Manage passenger interactions in a variety of circumstances
- Recall emergency and safety procedures.
Course Content
- Introduction to the Airline Industry
- Air Transport and Flight Operation
- Crew Responsibilities and Co-operation
- Managing abnormal and emergency situations
- Medical emergencies on board the aircraft
- Dangerous goods
- Aviation security
- Customer service and interaction with passengers
- Airline catering and onboard retail services
- Cabin Crew professional development
Key Topics
- Introduction to the airline industry and aircraft
- Crew member coordination and communication
- Customer service and managing passenger interactions
- Safety and emergency procedures.
Entry Qualification
- Suitable for: Undergraduates | Graduates | Working Professionals
- Minimum Education Requirement: Grade 10, O-Level or equivalent
Career Opportunities
- Airline Passenger Service Staff
- Ground Handling Agents’ passenger service staff
- Airport operators staff providing passenger services
- Anyone wishing to start a career as a Station Manager
Course Duration
60